Job Description
Summary: Front Desk coordinator needs to ensure that patient’s appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients and the doctors. The front desk coordinator responsibilities include entering patient information onto our data system, answering patient’s questions, keeping schedule up to date, understand ledger of each patient, Organize and maintain patient waiting area clean and disinfected. Ultimately a front desk coordinator will perform all duties in a manner that ensures the efficient running of the dental practice.
Essential Duties and Responsibilities:
· Greet Patients
· Register new patients according to established office protocols
· Assist patients to complete all necessary forms and documentation
· Verify and update patient information
· Inform patients of dental office procedures and policy
· Move patients through appointments as scheduled
· Enter all relevant patient information into the data system
· Maintain and manage patient records in compliance with privacy and security regulations
· Answer and manage incoming calls
· Respond and comply to requests for information
· Schedule patient appointments
· Confirm upcoming appointments and recalls according to office protocol
· Check daily appointment schedule
· Arrange patient route slips for next day appointments
· Fill In cancellations and no shows with our waiting list
· Organize referrals and medical clearances
· Dispatch lab work appropriately
· Collect and receipt payments from patients at the time of treatment
· Inform patients of financial treatment plan options
· Arrange payment schedule with patients
· Prepare and mail billing statements
· Update patient education materials
· Maintain a professional reception area
· Safeguard patient privacy and confidentiality
An individual must be able to carry out each necessary task properly in order to do this job efficiently. The knowledge, skill, and/or ability needed is reflected in the prerequisites given below. People with impairments may be able to carry out the necessary tasks with reasonable modifications.
Education: High School Diploma or GED required.
Knowledge, Skills and Abilities:
· Focus on customer service.
· Ability to communicate with others in a professional manner.
· Attention to detail.
· However training or education in these areas will be taken into consideration, experience in a dental practice with knowledge of dental procedures and front desk operations is preferable. One year of dental experience is preferred.
· Motivating team player and leader.
· Proficient in fundamental computer programs with the ability to learn new software.
The previously mentioned statements aim to characterize the overall type and quality of work being done by the individual having this position. The tasks, responsibilities, and abilities needed of the Team Member who has been classified in this way are not meant to be included in an exhaustive list. Depending on the demands of the business, this job description may change.
o Job Type: Full-time
o Salary: $14.00 to $17.00 /hour
Apply today to expand your career and be a part of a fast-growing enthusiastic team!
